Shipping & Delivery Policy
If your order is over $499 before taxes, we offer free shipping to customers in Ontario *Excluding Oversized items.
Orders below $499 before taxes, will be subject to a shipping charge which will be determined at the time of completion of your order.
Based on our experience, you can expect the shipping charge to be anywhere between 8-20% depending on your location and the items in your shopping cart.
Your order will not qualify for free shipping if:
- Your shopping cart contains oversized items or Items with a high volumetric weight.
- The total of standard items are below the $499 threshold before applicable taxes.
Any Arts & Crafts or Educational Toys items.
All Furniture, Trikes & Ride-Ons, Strollers & Buggies and Kitchen Sets.
Our standard delivery time for in-stock items is 6-10 days to most locations in Ontario.
Most furniture Items are made-to-order and require manufacturing time. Manufacturing times can take anywhere from 2-8 weeks depending on the item. If you require a more accurate time frame, please contact us.
In the event that the item you ordered is currently not in stock, it will be placed on backorder.
Please note that we do not fulfill backorders for items under $25. For Items above $25, rest assured that we will keep you informed and notified.
Most arts and crafts items and smaller furniture items are typically shipped via canpar. Depending on your location, we sometimes use UPS and or Purolator. For larger items or heavier furniture items we typically use a freight carrier which is the most economical to your location.
We strive to guarantee your full satisfaction with your purchase. We kindly request that you inspect your order immediately as soon as you receive it and promptly notify our Customer Service Department in case of any discrepancies or damage claims regarding your shipment.